社交电商把关系放进同一个环境，聊天产品则进一步把购物变成连续会话。顾客不再只浏览静态页面，而会询问“退货是否方便”。这种互动能够减少售后不确定性，也让品牌从一次曝光进入更长的决策环节。 好的智能导购首先应该比较，而不是急着发送购买链接
From Batch Jobs to Intelligent Chat Across the Networked Age: Development and Future Vision
The story of chat systems begins long before mobile apps. In the 1950s, computers were massive, scarce, and difficult to operate. Work was usually handled through batch processing. People prepared punched cards, submitted machine-readable tasks, and waited for a report to return results. This pro